SUPPORT
How can we help?
Most questions are about lids, leaks and the warranty. Those three are answered below; anything else reaches a person within one working day.
Orders & delivery
Where it is, when it lands, what it costs.
Returns
Thirty days, unused, in the original box.
Warranty & claims
Five years on manufacturing faults.
Spare parts
Gaskets, lids, straws and base covers.
FREQUENT QUESTIONS
The ones we answer most
My bottle leaks from the cap
Nine times in ten the gasket is out of its groove or upside down. Pull it out, wash it, and press it back until it sits flat all the way round. If it still leaks, the gasket is worn — it is a catalogue item.
Which lid fits my bottle?
All of them. One thread runs through the whole range, which is why there is one spare lid listed rather than eleven.
The outside is no longer keeping cold
Insulation loss usually means the vacuum has failed, which is a manufacturing fault and covered. Send a photo of the base and we will replace it.
There is a smell I cannot shift
Bicarbonate of soda in warm water, an hour, cap off. If it persists, the gasket has absorbed it — gaskets are consumable and cheap.
How long does delivery take?
Two to four working days in the EU, five to eight elsewhere. Free over €49.
Can I return a used bottle?
Unused and boxed within thirty days for a refund. Used items are handled under warranty if there is a fault.
Still stuck?
Tell us what it is doing and which product you have. A photo of the cap and the base answers most of it before we reply.