{"id":166,"date":"2026-09-14T16:06:18","date_gmt":"2026-09-14T16:06:18","guid":{"rendered":"https:\/\/northstar.designcorehub.online\/?page_id=166"},"modified":"2026-09-14T16:24:00","modified_gmt":"2026-09-14T16:24:00","slug":"about","status":"publish","type":"page","link":"https:\/\/northstar.designcorehub.online\/?page_id=166","title":{"rendered":"About the Clinic"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\tABOUT THE CLINIC\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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A neighbourhood practice, not a chain<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tPawCare opened on Riverside Avenue in 2009 with one veterinarian and a rented consulting room. Seventeen years later there are five veterinarians, nine nurses and a building designed around the animals in it.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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2009<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tOn Riverside Avenue\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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5<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tVeterinarians\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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9<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tRegistered nurses\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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24\/7<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tEmergency cover\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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How we got here<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tThe clinic began because Dr. Linh Pham was tired of referring every blood test across the city and waiting three days for an answer. The first piece of equipment she bought was an analyser.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Everything on one site<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tLaboratory, imaging and surgery are in the same building, so a diagnosis rarely takes more than a day.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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The same person each visit<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tYou can request your veterinarian. For chronic disease, continuity changes the outcome.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Prices before procedures<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tA written estimate comes first. Nothing is added to it without a conversation.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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How we practise<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tFour commitments that decide how appointments are run and how estimates are written.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Treat the animal in front of us<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tProtocols are a starting point. An anxious cat, an elderly dog and a rabbit do not get the same appointment.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Say the cost first<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tNo procedure begins without a written estimate you have agreed to. If the findings change, we stop and ask.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Offer the option of doing less<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tEvery plan includes what happens if you do nothing. Sometimes watching and waiting is the right answer.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Write it down and hand it over<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tNotes, results and images go into your account the same day, in language you can read without us.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Seventeen years on Riverside Avenue<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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2009<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tThe clinic opens. One veterinarian, one nurse, one consulting room and an in-house blood analyser bought before the furniture.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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2014<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tDigital X-ray installed and the first surgical theatre built at the back of the building.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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2017<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tUltrasound and a third veterinarian. Internal medicine cases stop being referred across the city.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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2019<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tDental radiography arrives with Dr. Hartley, and the dental service is rebuilt around saving teeth rather than removing them.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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2021<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tOvernight emergency team. Our own veterinarians replace the out-of-hours referral arrangement.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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2023<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tThe building is rebuilt with two entrances, separate dog and cat waiting rooms and a sound-dampened ward.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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2026<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\tDigital records open to owners, so every visit note, result and X-ray can be read at home.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Come and see the place first<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tYou are welcome to visit the waiting rooms before registering your pet. No appointment needed \u2014 just ask at reception.\t\t\t\t\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tBook an Appointment<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tMeet the team<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

ABOUT THE CLINIC A neighbourhood practice, not a chain PawCare opened on Riverside Avenue in 2009 with one veterinarian and a rented consulting room. Seventeen years later there are five veterinarians, nine nurses and a building designed around the animals in it. 2009 On Riverside Avenue 5 Veterinarians 9 Registered nurses 24\/7 Emergency cover How […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-166","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/northstar.designcorehub.online\/index.php?rest_route=\/wp\/v2\/pages\/166","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/northstar.designcorehub.online\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/northstar.designcorehub.online\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/northstar.designcorehub.online\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/northstar.designcorehub.online\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=166"}],"version-history":[{"count":4,"href":"https:\/\/northstar.designcorehub.online\/index.php?rest_route=\/wp\/v2\/pages\/166\/revisions"}],"predecessor-version":[{"id":210,"href":"https:\/\/northstar.designcorehub.online\/index.php?rest_route=\/wp\/v2\/pages\/166\/revisions\/210"}],"wp:attachment":[{"href":"https:\/\/northstar.designcorehub.online\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}